Troubleshooting Strava Connection
Having trouble connecting Motra to Strava, or your workouts aren't showing up? This guide covers the most common issues and how to fix them.
How to Connect Strava
Open Motra and go to Settings > Data & Privacy > Connect Strava
Tap Connect with Strava
Motra will open the Strava app (or your browser if the Strava app isn't installed)
Log in to Strava and authorize Motra
You'll see a "Strava Connected" confirmation and your Strava username
Once connected, your Motra workouts — including calories, exercises, and muscle groups — will automatically sync to Strava.
"Invalid Redirect URI" Error
This is the most common Strava connection issue. If you see this error when trying to connect:
Log out of Strava on your phone's browser (Safari or Chrome)
Clear your browser cache — go to iPhone Settings > Safari > Clear History and Website Data
Go back to Motra and try Connect with Strava again
When prompted, log in to Strava fresh
If it still doesn't work, try connecting with the Strava app installed — Motra will use the Strava app directly instead of the browser, which avoids the redirect issue entirely.
Workouts Not Syncing to Strava
If you're connected but workouts aren't appearing on Strava:
Check your connection status — go to Settings > Data & Privacy > Connect Strava and confirm you see your Strava username with a green checkmark
Check your internet connection — syncing requires an active connection at the time you finish a workout
Manually resync a workout — open the workout, tap the menu (three dots), and select Resync to Strava
If manual resync shows "No internet connection" or "Unknown error", check your Wi-Fi or cellular data and try again.
Can't Disconnect Strava
If tapping Disconnect Strava shows an error:
Make sure you have an active internet connection
Try again — the disconnect requires a network request to Strava's servers
If it keeps failing, try toggling Airplane Mode on and off, then retry
Note: Disconnecting Motra from Strava does not delete workouts already synced to Strava. It only stops future workouts from syncing.
Reconnecting After Disconnect
If you disconnected and want to reconnect:
Go to Settings > Data & Privacy > Connect Strava
Tap Connect with Strava and go through the authorization again
You can connect to the same Strava account or a different one
Motra does not cache your Strava credentials, so you'll need to log in to Strava again during reconnection.
What Data Syncs to Strava?
When connected, Motra shares the following with Strava:
Workout activities (exercises, sets, reps)
Calories burned
Muscle groups targeted
Heart rate data (if recorded)
Workout duration
By connecting, you agree to share this data with Strava as noted on the connection screen.
Still Need Help?
If you're still experiencing issues, contact us through the app (You > Chat with us) and we'll help you out.